Your guide to peace of mind and preparedness
Welcome to Berts Bug Out Bags. We're committed to providing you with reliable emergency preparedness kits. This page outlines our terms and conditions, designed to ensure a clear and fair understanding of our policies regarding purchases, product usage, and delivery. Your trust and safety are our top priorities.
Returns and refunds policy
At Berts Bug Out Bags, due to the nature of emergency preparedness products, all sales are final. We understand the importance of receiving your items in perfect condition. If an item arrives damaged or incorrect, please contact us within 7 days of delivery at [info@bertsbugoutbags.com] or [314-467-0383]. We are dedicated to working with you to resolve any such issues fairly and promptly, ensuring your satisfaction with our products designed for your safety.
Our emergency kits are meticulously designed by Berts Bug Out Bags to support basic needs such as water, light, first aid, and communication during short-term emergencies. They are intended as essential preparedness tools, not guarantees of safety or substitutes for professional training or emergency services. We strongly encourage all customers to familiarize themselves with the contents of their kit before an emergency arises and to use all items responsibly based on their specific situation and local guidelines.
Shipping & delivery information
At Berts Bug Out Bags, every order is carefully assembled and packed by hand before shipment from St Louis, Missouri. Most orders ship within 2–3 business days. Once your order is on its way, tracking information will be provided via email. Delivery times vary based on the carrier and your location. While we work diligently to ship promptly and efficiently, please note that delivery dates are estimates and not guaranteed. We strive to get your bug out bag to you as quickly as possible so you can feel prepared.